FAQ

  1. What type of castors do I select?
  2. How to change a HAG or RH lift?
  3. More info about the footbase
  4. Repair HAG Futu problem with button seat depth

1. What type of castors do I select?

Casters for hard floor
Casters for hard floor can be used for parquet, tiles, laminat cork and all other hard floors. The innovative polyurethan coating of the wheels protects your floor and allows a smooth rolling. Visually they can be distinguished by the alternating colour of the caster between the core and the sliding surface (grey).

Casters for soft floors
Casters for soft floor can be used for carpet and all other soft floors. They have a solid black surface.

Can I change my casters afterwards?
Yes, they can be removed easily by pulling them from the footbase. Ergonomio keeps stock of both casters for hard floor and soft floor.

wielen tapijt wielen harde vloer

2. How to change a HAG or RH lift?

There are 2 ways to disassemble a HAG or RH gas lift: With a special tool that our technicians use or according to an alternative way Do-It-Yourself. We show you both ways.

Possibility 1: the Do-It-Yourself way to replace the lift


With this dismantling method you don't need any special tools to replace the gas lift. You only need a hammer, wooden board and a piece of tape. If the gas lift is not extremely fixed, this works fine. Carefully review the video below.

Attention: Replacing is on your own responsibility. You can always send the chair back to our repair center.



Possibility 2: with the special tool to replace gas lifts


If you use the special disassembly tool, it must of course be sent first. And you must also return the tool. Carefully review the video below.

Attention: Replacing is on your own responsibility. You can always send the chair back to our repair center.


3. More info about the footbase

What are the standard colours for a footbase?
The footbase is delivered in black or silver-lacquered aluminium. The lift and other metal parts will have the same colour as the footbase.

Polished aluminium footbase
As an alternative you can also select a polished aluminium footbase. This gives your chair an extra exclusive look and feel. In this case the footbase is not lacquered but polished. This option is more expensive. The other metal parts (lift, frame,...) can be chosen in black or silver-lacquered.
Refine Footbase standard Refine Footbase Polished

4. Repair HAG Futu problem with button seat depth