Yes, even if you didn’t purchase your product through Ergonomio, we’re happy to assist you in claiming the manufacturer’s warranty. We work closely with the brands we distribute and can offer support as long as your product is still within the warranty period.

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What should you do?

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1. Send us an email:
2. • Contact us at info@ergonomio.com. In your email, provide a description of the issue along with clear photos of the product.
3. Photo of the sticker or serial number:
4. • Make sure to include a photo of the sticker under the seat of your office chair or the product’s serial number. This is essential for identifying the product and checking the manufacturer’s warranty.
5. Evaluation of your warranty claim:
6. • Once we have received the information, we will assess whether the product is still under warranty and discuss the next steps with you.
7. Plan for repair or replacement:
8. • If the defect is covered by the manufacturer’s warranty, we will work with you to take the necessary steps for repair or replacement, similar to how we handle products purchased directly from us.