Frequently asked questions
Find quick answers to the most frequently asked questions. Choose a topic or search directly in our FAQ.
Ordering and payment Delivery and returns Office chairs Sit-stand desks Projects and companies Fabrics and upholstery Adjustment and maintenance Warranty and repairs
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· Monday to Friday, 09:00–17:00 · +32 11 59 74 50
Ordering and payment
You can pay using Bancontact, iDEAL, PayPal, KBC/CBC, Belfius, credit card Visa/Mastercard, or bank transfer. All payments are processed securely via Mollie.
No, you can order as a guest. After your purchase, you can optionally create an account to track your order and check out faster next time.Can I receive a quote or invoice in my company name?Can I receive a quote or invoice in my company name?Can I receive a quote or invoice in my company name?
Yes. Simply enter your company details and VAT number during checkout. You will automatically receive an invoice. For EU companies, reverse-charge VAT may apply. Larger projects? Request a custom quote..
Public institutions can order by quotation and purchase order. Request a quote, send us your official purchase order, and pay afterwards by invoice. In France, we use Chorus Pro for invoicing. Request your quote or call us — we will guide you through the entire process.
Yes. When promotions are available, you can enter your discount code during the first step of checkout. The discount will be applied immediately.
At the moment, we do not offer instalment payments. We are currently exploring options with partners such as Klarna. Keep an eye on our website for updates. Have a specific request? Contact us and we will get back to you within one working day.
Delivery and returns
Shipping is free for orders over €125 to Belgium, the Netherlands, Luxembourg, France, Germany, Spain, and Italy.
For other European countries, or for heavy or oversized items, an additional shipping surcharge may apply. This is calculated automatically in the final step of checkout.
Does the shipping cost seem unusually high, or are you unsure? Feel free to contact us. We will gladly check it for you.
Products in stock are delivered within 1–3 working days. If you order a custom chair with a specific fabric or configuration, the delivery time is usually 4–6 weeks. The exact delivery time is always shown on the product page.
Office chairs are delivered to your chosen address by a transport service. They are supplied in one box as standard, either partially assembled or unassembled. You only need to attach the backrest, star base, and armrests. Your chair will be ready to use in less than five minutes.
Would you prefer to have your office chair delivered fully assembled? This is possible for an additional fee. Contact us for a custom quote..
Yes. You have a 14-day cooling-off period from the moment you receive your order. The product must be unused and returned in its original packaging.
Return shipping costs are the responsibility of the buyer, unless the product was delivered damaged or incorrectly. Read our full return policy.
Yes, we also deliver to Switzerland, the United Kingdom, and the United States. Please note that import duties and VAT may apply in the destination country. More information about international shipping.
Yes, you can. Our showroom in Herk-de-Stad is open by appointment. You can collect your order there and try it out immediately. Contact us to schedule an appointment.
Office chairs
This depends on the height of your desktop. For each product in our webshop, we clearly indicate which gas lift is suitable for which desk height. This helps you choose the right option with confidence. As a rule of thumb: if you work at a standard fixed-height desk, around 72–76 cm high, the standard gas lift is usually the right choice.
Not sure what your desktop height is? In this guide, we explain step by step how to determine the correct sitting height.
Still unsure? Contact us— We will help you find the right option in just a few minutes.
Soft castors are suitable for hard floors, such as parquet, tiles, and laminate. Hard castors are designed for soft floors, such as carpet or fitted carpet. When in doubt, choose soft castors. They work well on almost all floor types.
The Capisco 8106 has a fully upholstered seat and backrest with foam padding. It is the most comfortable option for long working days. The Capisco 8107 is the same chair, but with an adjustable headrest for extra neck support. The Capisco Puls 8020 has a plastic backrest. It is lighter, sleeker, and easier to clean. It is ideal if you sit for less than 3–4 hours at a time.
A saddle chair, such as the Capisco or Score Amazone, tilts your pelvis slightly forward. This helps your spine adopt a more natural position. Many users experience less pressure on the lower back. It is not a medical device, but saddle chairs are often recommended by prevention advisors and physiotherapists.
Assembling our office chairs is very simple. You only need to attach the backrest, star base, and armrests. This is usually done with a screw or by simply clicking the parts into place. Your chair will be ready to use in less than five minutes. Every chair also comes with a manual to guide you through the assembly.
Sit-stand desks
This depends on your control panel. Most Ergonomio sit-stand desks use a Linak control panel. Our sit-stand desks with S-Line and Flex 3+ controls work slightly differently.
With a standard control panel, the steps are usually the same: set the desk to the desired height, press and hold the memory button M until the display flashes, and then press the memory number 1, 2, 3, or 4 you want to save. Repeat this for both your sitting and standing height. You can then switch between positions at the touch of a button.
You can also connect the Linak control panel to your smartphone using the Linak Desk Control app. This allows you to set your preferred heights via your phone and track how much time you spend sitting and standing. Watch how it works here.
A manual is always included with your order. It contains the exact steps for your specific control panel. Can’t figure it out? Call us or send us a message — we will help you in just a few minutes.
A good rule of thumb is to alternate 30 minutes of sitting with around 6 minutes of standing. Your body mainly needs variety, not hours of standing still. If you are not used to standing while working, start gradually with two or three standing moments per day. After one or two weeks, you will naturally discover which rhythm works best for you.
Stand upright with your shoulders relaxed. Your elbows should form an angle of around 90 degrees when your hands rest on the desktop. Your screen should be at eye level, so you can look straight ahead without looking up or down. Save this height as a memory setting, so you do not have to adjust it manually each time. Do you use a separate keyboard? Make sure the top of your screen is at eye level and that your wrists remain straight while typing.
Most error messages can be solved with a reset. Unplug the desk, wait 20 seconds, and plug it back in. Then press and hold the down arrow until the desk moves all the way down to its lowest position and resets itself. If the problem continues, check whether anything is blocking the desk, such as a drawer, cable, or chair underneath it. Does the error message keep coming back? Contact us with the type of desk and the error code. We will be happy to help.
Projects and companies
Yes, we furnish complete offices. From a home office for one person to a full office layout for 200 employees, we guide every project from A to Z. We always start with a conversation about your current situation and the changes you want to make. This includes the number of workstations, the type of work, and the available budget. After that, we create a 3D drawing and a clear proposal.
Our proposals are always based on ergonomic standards and recommendations. This means your office design is not only practical and attractive, but also ergonomically supported and aligned with the expectations of prevention advisors. View our projects for inspiration or request a no-obligation consultation.
Yes. For orders from several workstations upwards, we create a custom quote with adjusted pricing. The more workstations you order, the sharper the price. However, we also look at the complete solution, not just the individual products. Request your quote via the contact form or call us for on-site advice.
Yes. We carry out workstation analyses on-site or remotely. We also regularly work together with prevention advisors. This ensures that our recommendations fit well with the ergonomic guidelines within your organisation. Interested in a workstation analysis? Contact us here.
Yes, absolutely. In our showroom in Herk-de-Stad, you and your team can test a large part of our range, including office chairs, sit-stand desks, and ergonomic accessories.
Feel free to bring colleagues, your HR manager, or prevention advisor. This allows everyone to experience which solutions best suit the way you work.
Visits are by appointment, so we can make enough time for personal advice. Contact us to schedule an appointment.
Fabrics and upholstery
Do you work from home or in an office and want comfort? Choose a woven fabric such as Xtreme or Select — hard-wearing and pleasant to the touch. In environments where hygiene matters, such as healthcare or laboratories, faux leather or a plastic backrest is more practical. Looking for something exclusive? Elmosoft leather feels soft and develops a beautiful patina over time. View all fabrics.
Fabric is the most breathable and comfortable option for everyday use. Faux leather, such as PUxx or Valencia, is easy to clean and moisture-resistant. Genuine leather, such as Elmosoft or Paloma, is the most durable and ages beautifully — but requires more maintenance.
Fabric: vacuum regularly and remove stains with a damp cloth or dry-cleaning spray. Faux leather: clean with a damp cloth and mild soap. Leather: use a specialised leather cleaner and apply a protective layer once a year.
Martindale measures how wear-resistant a fabric is by moving a weighted disc over the fabric. The higher the number, the more wear-resistant the fabric. For office use, 100,000 Martindale is a good minimum benchmark. Fabrics such as Xtreme with over 100,000 Martindale are extremely hard-wearing. Learn more about Martindale.
Adjustment and maintenance
Sit with your feet flat on the floor. Your thighs and lower legs should form an angle of more than 90 degrees. Your thighs should be horizontal or slope slightly downward towards your knees. With a saddle chair, the angle may be slightly larger: 100–110 degrees. More information is available in our detailed guide.
You can replace the gas lift on your office chair as follows: set your office chair to the highest position and turn it upside down. Remove the seat from the gas lift, using a rubber mallet if necessary, and then remove the gas lift from the star base. Step-by-step instructions with video.
Yes. As an official distributor of HÅG, RH and Interstuhl, we supply all original parts: gas lifts, castors, armrests, upholstery covers and foot rings. View the replacement parts.
A high-quality office chair will easily last 10–15 years with normal use. All parts are replaceable, allowing you to extend its lifespan even further. Most chairs in our range come with a 10-year warranty.
Warranty and repairs
Most office chairs come with a 10-year warranty under normal use, up to 9 hours per day. For 24/7 use, a shorter warranty period may apply, for example 5 years.
Electronic products such as ergonomic keyboards and mice often come with a warranty of 2 to a maximum of 5 years. The exact warranty period is always stated with the product.
The warranty covers material and manufacturing defects under normal use. Wear and tear from daily use, incorrect maintenance or accidents are not covered. Full warranty terms and conditions.
Contact us as soon as possible with photos of the damage. We will arrange a solution: a replacement part, a new product or a full refund. Report damage.
Yes. We supply all original parts and, in many cases, can carry out or guide you through a repair. Contact us with the model and a description of the issue. More about repairs.
Yes. As an official distributor of our brands, you can also contact us for warranty issues relating to products from brands such as HÅG, RH, Giroflex and Interstuhl, among others. We’ll be happy to help with parts, advice and repairs — even if you didn’t buy the product from Ergonomio. More information.
Can’t find your answer here?
Our experts will be happy to help. Call us, send us a message or visit our showroom in Herk-de-Stad.