Warranty and repairs

HÅG provides a 10-year warranty on material defects and manufacturing errors for all office chairs that are equipped with the HÅG Total Colour (HTC) Standard collection. The 10-year warranty applies to use up to 9 hours per day. For seating solutions for 24/7 use, a 5-year warranty applies.

Normal wear of the office chair and upholstery is reasonably expected and is not covered by the warranty, as is abnormal and improper use.

The warranty covers the cost of the part to be replaced. Any transportation and assembly costs are not covered.

Please also read our terms and conditions at the bottom of this page.

Interstuhl provides a 10-year warranty on all products and parts.

Interstuhl products are designed for 8-hour-a-day use and a maximum weight of 120 kg. If the products are used in a two (16-hour use) or three shifts (24-hour use), the 10-year warranty period shortens in accordance with the period of use. For example, if the product is used for 16-hour shifts, the warranty period is 5 years. Note: for the special 24-h chairs, even when used in two or three shifts, the warranty is 10 years!

Normal wear and tear of the office chair on e.g. upholstery and wheels is reasonably to be expected. A warranty period of 3 years applies here.

The warranty covers the cost of the part to be replaced. Any transport and assembly costs are not covered.

Please also read our terms and conditions at the bottom of this page.

Terms and Conditions:

A product will only be accepted for return if it meets all our return conditions. Any deviation from these may result in a refusal of the return:

• Returns must be notified within 14 days of receipt.
  
• Products not supplied from stock and/or specially made for the customer in a particular fabric or design cannot be returned unless the product is defective or damaged upon receipt.
  
• Product must be in unused and saleable condition, including all accessories, manuals and packaging materials.
  
• A valid proof of purchase is required for returns.
  
• Return shipping costs are always the customer's responsibility.

Are you unsure if your chosen product can be returned? If so, please contact our customer service department at info@ergonomio.com.

Return Procedure:

• Within 14 days of receipt, contact customer service at info@ergonomio.com to register the return and obtain specific instructions.
  
• Pack the products carefully in the original packaging or similar protective packaging.
  
• Include proof of purchase and IBAN account number with the return.

Refund:

• Upon receipt and inspection of the returned products, the refund will be processed.
  
• Refund will be made via bank transfer and will be refunded within 10 business days of acceptance of the return, unless otherwise agreed.
  
• Any shipping costs for the original purchase will not be refunded unless the product is defective or damaged upon receipt.
  
• Does the returned product not meet the general return conditions after inspection? Then it remains your property and can be picked up again within 10 working days, unless otherwise agreed upon.
  

Exceptions:

• For products not delivered from stock and/or specially made for the customer, there is no right to a refund unless the product is defective or damaged upon receipt.
  
• The European right of withdrawal does not apply to VAT registered business customers

Are you unsure whether your chosen product can be returned? If so, please contact our customer service team at info@ergonomio.com.