Warranty and repairs
1. What is HAG’s factory guarantee?
HAG offers a 10-year guarantee on material defects and production errors for all office chairs supplied with the HAG Total Colour (HTC) standard collection. Normal wear and tear on the office chair and upholstery may reasonably be expected and is not covered by the guarantee, nor is abnormal and improper use. The 10-year guarantee applies on use for up to 8 hours a day. The guarantee covers the cost of the part to be replaced. Any carriage and assembly expenses are not covered. Please also read our general conditions at the bottom of this page.