Yes, you can return your purchased products, but there are some general conditions that must be met in order to accept a return:

General conditions for returns:

• Notification within 14 days: Returns must be registered within 14 days of receiving the product.
• Exceptions: Products that are not supplied from stock or are specially made for the customer in a specific fabric or finish cannot be returned unless they are defective or damaged upon receipt.
• Condition of the product: The product must be in unused and saleable condition, including all accessories, manuals, and packaging materials.
• Proof of purchase: A valid proof of purchase is required to accept a return.
• Return shipping costs: The cost of returning the item is always at the customer's expense, unless the product is defective or damaged upon receipt.

Are you unsure if the product you selected can be returned? Please contact our customer service via info@ergonomio.com.

Return procedure:

1. Notification: Contact our customer service within 14 days of receipt via ​info@ergonomio.com to register the return and receive specific instructions.
2. Packaging: Pack the products carefully in the original packaging or similar protective packaging.
3. Documents: Include the proof of purchase and your IBAN account number with the return. ​

Refund:

• Processing: After receiving and inspecting the returned products, the refund will be processed. ​
• Timeframe: The refund will be transferred within 10 working days after the return is accepted, unless otherwise agreed.
• Shipping costs: Any shipping costs for the original purchase will not be refunded unless the product was defective or damaged upon receipt.​
• Non-accepted returns: If the returned product does not meet the general return conditions after inspection, it will remain your property and can be picked up again within 10 working days, unless otherwise agreed.​

Exceptions:

• Custom-made products: Products that are not supplied from stock and/or specially made for the customer cannot be refunded, unless the product is defective or damaged upon receipt.
• Business customers: The European right of withdrawal does not apply to VAT-registered business customers.

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Do you have any further questions about the return procedure? Please feel free to contact us for further assistance.