Frequently asked questions
Find quick answers to the most frequently asked questions. Choose a topic or search directly in our FAQ.
Ordering and payment Delivery and returns Office chairs Sit-stand desks Projects and companies Fabrics and upholstery Adjustment and maintenance Warranty and repairs
Prefer to call? Our customer service team will be happy to help you.
· Monday to Friday, 09:00–17:00 · +32 11 59 74 50
Ordering and payment
You can pay using Bancontact, iDEAL, PayPal, KBC/CBC, Belfius, credit card Visa/Mastercard, or bank transfer. All payments are processed securely via Mollie.
No, you can order as a guest. After your purchase, you can optionally create an account to track your order and check out faster next time.Can I receive a quote or invoice in my company name?Can I receive a quote or invoice in my company name?Can I receive a quote or invoice in my company name?
Yes. Simply enter your company details and VAT number during checkout. You will automatically receive an invoice. For EU companies, reverse-charge VAT may apply. Larger projects? Request a custom quote..
Public institutions can order by quotation and purchase order. Request a quote, send us your official purchase order, and pay afterwards by invoice. In France, we use Chorus Pro for invoicing. Request your quote or call us — we will guide you through the entire process.
Yes. When promotions are available, you can enter your discount code during the first step of checkout. The discount will be applied immediately.
At the moment, we do not offer instalment payments. We are currently exploring options with partners such as Klarna. Keep an eye on our website for updates. Have a specific request? Contact us and we will get back to you within one working day.
Delivery and returns
Shipping is free for orders over €125 to Belgium, the Netherlands, Luxembourg, France, Germany, Spain, and Italy.
For other European countries, or for heavy or oversized items, an additional shipping surcharge may apply. This is calculated automatically in the final step of checkout.
Does the shipping cost seem unusually high, or are you unsure? Feel free to contact us. We will gladly check it for you.
Products in stock are delivered within 1–3 working days. If you order a custom chair with a specific fabric or configuration, the delivery time is usually 4–6 weeks. The exact delivery time is always shown on the product page.
Office chairs are delivered to your chosen address by a transport service. They are supplied in one box as standard, either partially assembled or unassembled. You only need to attach the backrest, star base, and armrests. Your chair will be ready to use in less than five minutes.
Would you prefer to have your office chair delivered fully assembled? This is possible for an additional fee. Contact us for a custom quote..
Yes. You have a 14-day cooling-off period from the moment you receive your order. The product must be unused and returned in its original packaging.
Return shipping costs are the responsibility of the buyer, unless the product was delivered damaged or incorrectly. Read our full return policy.
Yes, we also deliver to Switzerland, the United Kingdom, and the United States. Please note that import duties and VAT may apply in the destination country. More information about international shipping.
Yes, you can. Our showroom in Herk-de-Stad is open by appointment. You can collect your order there and try it out immediately. Contact us to schedule an appointment.
Bureaustoelen
This depends on the height of your desktop. For each product in our webshop, we clearly indicate which gas lift is suitable for which desk height. This helps you choose the right option with confidence. As a rule of thumb: if you work at a standard fixed-height desk, around 72–76 cm high, the standard gas lift is usually the right choice.
Not sure what your desktop height is? In this guide, we explain step by step how to determine the correct sitting height.
Still unsure? Contact us— We will help you find the right option in just a few minutes.
Soft castors are suitable for hard floors, such as parquet, tiles, and laminate. Hard castors are designed for soft floors, such as carpet or fitted carpet. When in doubt, choose soft castors. They work well on almost all floor types.
The Capisco 8106 has a fully upholstered seat and backrest with foam padding. It is the most comfortable option for long working days. The Capisco 8107 is the same chair, but with an adjustable headrest for extra neck support. The Capisco Puls 8020 has a plastic backrest. It is lighter, sleeker, and easier to clean. It is ideal if you sit for less than 3–4 hours at a time.
A saddle chair, such as the Capisco or Score Amazone, tilts your pelvis slightly forward. This helps your spine adopt a more natural position. Many users experience less pressure on the lower back. It is not a medical device, but saddle chairs are often recommended by prevention advisors and physiotherapists.
Assembling our office chairs is very simple. You only need to attach the backrest, star base, and armrests. This is usually done with a screw or by simply clicking the parts into place. Your chair will be ready to use in less than five minutes. Every chair also comes with a manual to guide you through the assembly.
Sit-stand desks
This depends on your control panel. Most Ergonomio sit-stand desks use a Linak control panel. Our sit-stand desks with S-Line and Flex 3+ controls work slightly differently.
With a standard control panel, the steps are usually the same: set the desk to the desired height, press and hold the memory button M until the display flashes, and then press the memory number 1, 2, 3, or 4 you want to save. Repeat this for both your sitting and standing height. You can then switch between positions at the touch of a button.
You can also connect the Linak control panel to your smartphone using the Linak Desk Control app. This allows you to set your preferred heights via your phone and track how much time you spend sitting and standing. Watch how it works here.
A manual is always included with your order. It contains the exact steps for your specific control panel. Can’t figure it out? Call us or send us a message — we will help you in just a few minutes.
A good rule of thumb is to alternate 30 minutes of sitting with around 6 minutes of standing. Your body mainly needs variety, not hours of standing still. If you are not used to standing while working, start gradually with two or three standing moments per day. After one or two weeks, you will naturally discover which rhythm works best for you.
Stand upright with your shoulders relaxed. Your elbows should form an angle of around 90 degrees when your hands rest on the desktop. Your screen should be at eye level, so you can look straight ahead without looking up or down. Save this height as a memory setting, so you do not have to adjust it manually each time. Do you use a separate keyboard? Make sure the top of your screen is at eye level and that your wrists remain straight while typing.
Most error messages can be solved with a reset. Unplug the desk, wait 20 seconds, and plug it back in. Then press and hold the down arrow until the desk moves all the way down to its lowest position and resets itself. If the problem continues, check whether anything is blocking the desk, such as a drawer, cable, or chair underneath it. Does the error message keep coming back? Contact us with the type of desk and the error code. We will be happy to help.
Projects and companies
Yes, we furnish complete offices. From a home office for one person to a full office layout for 200 employees, we guide every project from A to Z. We always start with a conversation about your current situation and the changes you want to make. This includes the number of workstations, the type of work, and the available budget. After that, we create a 3D drawing and a clear proposal.
Our proposals are always based on ergonomic standards and recommendations. This means your office design is not only practical and attractive, but also ergonomically supported and aligned with the expectations of prevention advisors. View our projects for inspiration or request a no-obligation consultation.
Yes. For orders from several workstations upwards, we create a custom quote with adjusted pricing. The more workstations you order, the sharper the price. However, we also look at the complete solution, not just the individual products. Request your quote via the contact form or call us for on-site advice.
Yes. We carry out workstation analyses on-site or remotely. We also regularly work together with prevention advisors. This ensures that our recommendations fit well with the ergonomic guidelines within your organisation. Interested in a workstation analysis? Contact us here.
Yes, absolutely. In our showroom in Herk-de-Stad, you and your team can test a large part of our range, including office chairs, sit-stand desks, and ergonomic accessories.
Feel free to bring colleagues, your HR manager, or prevention advisor. This allows everyone to experience which solutions best suit the way you work.
Visits are by appointment, so we can make enough time for personal advice. Contact us to schedule an appointment.
Stoffen en bekleding
Werk je thuis of op kantoor en wil je comfort? Kies een geweven stof zoals Xtreme of Select — slijtvast en prettig aanvoelend. In omgevingen waar hygiëne telt (zorg, labo), is kunstleder of een kunststof rug praktischer. Wil je iets exclusiefs? Leder Elmosoft voelt zacht en slijt mooi. Bekijk alle stoffen.
Stof is het meest ademend en comfortabel voor dagelijks gebruik. Kunstleder (PUxx, Valencia) is makkelijk schoon te maken en vochtbestendig. Echt leder (Elmosoft, Paloma) is het meest duurzaam en slijt mooi in — maar vraagt meer onderhoud.
Stof: stofzuig regelmatig en verwijder vlekken met een vochtige doek of droogkuisspray. Kunstleder: reinig met een vochtige doek en milde zeep. Leder: gebruik een gespecialiseerde lederreiniger en breng jaarlijks een beschermlaag aan.
Martindale meet hoe slijtvast een stof is door een gewogen schijf over de stof te bewegen. Hoe hoger het getal, hoe slijtvaster. Voor kantoorgebruik is 100.000 Martindale een goede ondergrens. Stoffen zoals Xtreme (> 100.000) zijn uitermate slijtvast. Meer over Martindale.
Instellen en onderhoud
Zit met je voeten plat op de grond. Je boven- en onderbenen vormen een hoek van meer dan 90 graden. Je bovenbenen liggen horizontaal of licht dalend richting je knieën. Bij een zadelstoel mag de hoek nog iets groter zijn (100-110 graden). Meer info vind je in onze uitgebreide gids.
Je kan de gaslift van je bureaustoel als volgt vervangen: zet je bureaustoel in de hoogste stand en draai 'm om. Verwijder de zitting van de gaslift (eventueel met een rubberen hamer) en haal nadien de stervoet uit de stervoet. Stap-voor-stap uitleg met video.
Ja. Als officieel verdeler van HÅG, RH en Interstuhl leveren we alle originele onderdelen: gasliften, wielen, armleuningen, bekledingshoezen en voetenringen. Bekijk de vervangingsonderdelen.
Een kwalitatieve bureaustoel gaat zeker 10-15 jaar mee bij normaal gebruik. Alle onderdelen zijn vervangbaar, waardoor je de levensduur nog kunt verlengen. De meeste stoelen in ons assortiment hebben 10 jaar garantie.
Warranty and repairs
De meeste bureaustoelen hebben 10 jaar garantie bij normaal gebruik (tot 9 uur per dag). Bij 24/7 gebruik geldt soms een kortere termijn (bv. 5 jaar). Elektronische producten zoals ergonomische toetsenborden en muizen hebben vaak een garantie van 2 tot max. 5 jaar. De exacte garantietermijn staat altijd bij het product vermeld.
De garantie dekt materiaal- en fabricagefouten bij normaal gebruik. Slijtage door dagelijks gebruik, verkeerd onderhoud of ongelukken vallen er niet onder. Volledige garantievoorwaarden.
Neem zo snel mogelijk contact op met foto's van de schade. We zorgen voor een oplossing: een vervangend onderdeel, een nieuw product of een volledige terugbetaling. Meld een beschadiging.
Ja. We leveren alle originele onderdelen en kunnen in veel gevallen een herstelling verzorgen of begeleiden. Neem contact met ons op met het model en een beschrijving van het probleem. Meer over herstellingen.
Ja, als officieel verdeler van onze merken kan je voor producten van o.a. HÅG, RH, Giroflex, Interstuhl,... ook bij ons terecht voor garantiekwesties. We helpen je graag verder met onderdelen, advies en herstellingen - ook als je het product niet bij Ergonomio kocht. Meer info.
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