Frequently Asked Questions

1. Fabric Xtreme

Detail fabric Xtreme

All about fabric Xtreme.

Xtreme Plus is a FR crepe fabric made from 100% recycled Polyester that features exceptional Euro flammability performance. Extra stretch and structure gives an irregular, shiny finish.

Technical specifications

  • Composition: 100%recycled polyester Abrasion
  • Abrasion resistance: 100.000 Martindale (More about Martindale...)
  • Flammability: BS EN 1021: 1-2 (Cigarette & match), BS 7176 Medium Hazard, BS 5852 Section 4 Crib 5, NF-P-503 M1, DIN 4102 B1, Class Uno
  • color fastness: 6+ (ISO 105 - B04:1996)
  • Environmental facts: Manufacturing process - fully compliant with ISO 14001
  • Warranty: 10 years, 5 years for 24/7 use
  • Producent: Camira is a producer from the UK.
Colour standard Xtreme

There are 6 standard colors.

  • Zwart Havana EXR009
  • Rood Panama EXR079
  • Blauw Cayman EXR024
  • Grijs Blizzard EXR081
  • Blauwgrijs Costa EXR026
  • Antraciet Padang EXR145

The entire range. Besides the basic colors is a wide range of other colors available. These usually have a longer delivery time of 1-2 weeks.
Colour chart 1 Xtreme
Colour chart 2 Xtreme

Colour chart 3 Xtreme
Colour chart 4 Xtreme
 

2. Fabric Nexus

Stof_Nexus_detail_structure_refine

All about fabric Nexus?

Nexus is a polyester knit in a sleek and stylish pinprick dot matrix design effect giving a granulated structured surface. The black yarn foundation high lightens the structured surface in combination with fresh but subtle colours.

Technical specifications

  • Composition: 100% polyester
  • Abrasion resistance: 100.000 Martindale (Info over Martindale? )
  • Flammability: BS EN 1021: 1-2 (cigarette en match ), BS 7176 Low Hazard
  • color fastness: 6+ (ISO 105 - B04:1996)
  • Environmental facts: Manufacturing process - fully compliant with ISO 14001
  • Warranty: 10 years, 5 years for 24/7 use
  • Producer: Camira from the UK.
FAQR Stof Nexus

There are 9 basic colors

  • NEX 02 taupe
  • NEX 07 light grey
  • NEX 08 petrol blauw
  • NEX 15 dark blue
  • NEX 14 yellow green
  • NEX 05 light green
  • NEX 11 antraciet
  • NEX 13 black
  • NEX 16 red
 

3. fabric Steelcut

Fabric Steelcut detail

All about fabric Steelcut?

Steelcut Trio is a strong worsted wool and polyamide woven fabric, made with three different coloured yarns. The colours and the special weave create a three-dimensional surface where the colours seem to change depending on the angle of perspective. The upholstery Remix is available in all HAG and RH chairs.

Technical specifications

  • Composition: 90% wool, 10% polyamide abrasion
  • Abrasion resistance: 80.000 Martindale (Info over Martindale? )
  • Flammability: AS/NZS 3837, class 2, BS 5852, ig. s. 2-3, DIN 4102 B2, ONORM B1/Q1, EN1021-1/2, IMO A.652 (16), NF D 60 013, NFPA 260, UNI 9175 1IM, Calif. Bull. 117E
  • color fastness: 5-7 (ISO 1-8)
  • Environmental facts: EU Flower
  • Warranty: 10 years, 5 years for 24/7 use
  • Producer: Kvadrat is a Danish producer.
Colour-Chart-Steelcut_FAQR

There are 8 standard colors.

  • STT 213 beige
  • STT 133 light grey
  • STT 153 grey
  • STT 1652 red
  • STT 413v oker beige
  • STT 1192 black
  • STT 253 taupe
  • STT 883 blue


 

4. fabric Steelcut

All about fabric Steelcut?

Steelcut Trio is a strong worsted wool and polyamide woven fabric, made with three different coloured yarns. The colours and the special weave create a three-dimensional surface where the colours seem to change depending on the angle of perspective. The upholstery Remix is available in all HAG and RH chairs.

Technical specifications

  • Composition: 90% wool, 10% polyamide abrasion
  • Abrasion resistance: 80.000 Martindale (Info over Martindale? )
  • Flammability: AS/NZS 3837, class 2, BS 5852, ig. s. 2-3, DIN 4102 B2, ONORM B1/Q1, EN1021-1/2, IMO A.652 (16), NF D 60 013, NFPA 260, UNI 9175 1IM, Calif. Bull. 117E
  • color fastness: 5-7 (ISO 1-8)
  • Environmental facts: EU Flower
  • Warranty: 10 years, 5 years for 24/7 use
  • Producer: Kvadrat is a Danish producer.

There are 8 standard colors.

  • STT 213 (beige)
  • STT 133 (light grey)
  • STT 153 (grey)
  • STT 1652 (red)
  • STT 413v (oker beige)
  • STT 1192 (black)
  • STT 253 (taupe)
  • STT 883 (blue)

which substances and letters are possible?



 

5. fabric Steelcut

All about fabric Steelcut?

Steelcut Trio is a strong worsted wool and polyamide woven fabric, made with three different coloured yarns. The colours and the special weave create a three-dimensional surface where the colours seem to change depending on the angle of perspective. The upholstery Remix is available in all HAG and RH chairs.

Technical specifications

  • Composition: 90% wool, 10% polyamide abrasion
  • Abrasion resistance: 80.000 Martindale (Info over Martindale? )
  • Flammability: AS/NZS 3837, class 2, BS 5852, ig. s. 2-3, DIN 4102 B2, ONORM B1/Q1, EN1021-1/2, IMO A.652 (16), NF D 60 013, NFPA 260, UNI 9175 1IM, Calif. Bull. 117E
  • color fastness: 5-7 (ISO 1-8)
  • Environmental facts: EU Flower
  • Warranty: 10 years, 5 years for 24/7 use
  • Producer: Kvadrat is a Danish producer.

There are 8 standard colors.

  • STT 213 (beige)
  • STT 133 (light grey)
  • STT 153 (grey)
  • STT 1652 (red)
  • STT 413v (oker beige)
  • STT 1192 (black)
  • STT 253 (taupe)
  • STT 883 (blue)

which substances and letters are possible?



 

6. Leather Paloma

Leather Paloma detail

All about the leatherPaloma?

Classic semi-aniline leather quality with soft surface which makes it easy to maintain. In addition, excellent abrasion resistance and breathability.

Paloma is tanned without chromium baths and therefore it an environmentally friendly product (ISO 14001). With a thickness of 1,1 - 1,3 mm to process the leather excellent, while maintaining comfort and durability

The authenticity can be underlined by visible insect bites and scars.. The leather comes from cattle from Central Europe and the Alpine region.

Technical specifications

  • Composition: semi-aniline leather quality
  • Finish adhesion: 2.5 N / CM - ISO 11644
  • Rubbing: 80/4 Wet - Dry 2000/4 - Perspiration 50/4 - ISO11640
  • Flammability: BS EN 1021 1 & 2 (Cigarette & match) BS 5852 Crib 5, IMO A652 (16)
  • Tear-strength: 20 N DIN 53329- A ( About Martindale ?)
  • Color fastness: 6 (EN ISO 105-B02)
  • Environmental information: Organic tanned without chromium
  • Guarantee: 10 years, 5 years for 24/7 use
  • Fabricant: Wollsdorf leather

Expanded color palette

There is a wide range of colors available. If you are black, brown or beige leather chair looking at, then we recommend to watch the Antigosoft leather (same quality but only 4 colors available and therefore cheaper than Paloma leather).

Wich substances and letters are still possible?

Leder Paloma_blog_colorcard1
Leder Paloma_blog_colorcard2
Leder Paloma_blog_colorcard3
Leder Paloma_blog_colorcard4


 

7. How are the chairs transported?

The office chair is supplied to you in the factory packaging through our carrier. This packaging is a cardboard box containing the ergonomic office chair with its accessories, seat and user manual.

Hoe_worden_de_stoelen_getransporteerd_image1

8. What are the privacy policy and our general conditions?

You can see the privacy policy and our general conditions by clicking the link at the bottom of this page. If you have queries about this, send us an email at legal@ergonomio.com.  

9. What is the carriage cost?

Carriage costs are free above a certain order amount and are depending on your country.

We refer to our transport table to get the right transport price  

10. What type of castors do I select?

Casters for hard floor
Casters for hard floor can be used for parquet, tiles, laminat cork and all other hard floors. The innovative polyurethan coating of the wheels protects your floor and allows a smooth rolling. Visually they can be distinguished by the alternating colour of the caster between the core and the sliding surface (grey).

Casters for soft floors
Casters for soft floor can be used for carpet and all other soft floors. They have a solid black surface.

Can I change my casters afterwards?
Yes, they can be removed easily by pulling them from the footbase. Ergonomio keeps stock of both casters for hard floor and soft floor.

Hag Wielen harde vloer

11. How can I pay you?

Credit card
You can pay by VISA and MASTERCARD. This payment is safely executed through Ogone. We have opted for an extremely reliable, independent payments operator.
Ogone is active in the European Union and safely deals with payment for thousands of trade internet shops. Your order will be processed immediately following payment.

By transfer/postal giro
You can also pay by transfer/postal giro into our bank account (indicating your order number). Your order will be processed after we have received your payment. This means that your order can be executed only several days after your transfer.
 

12. How can I pay you?

Credit card
You can pay by VISA and MASTERCARD. This payment is safely executed through Ogone. We have opted for an extremely reliable, independent payments operator.
Ogone is active in the European Union and safely deals with payment for thousands of trade internet shops. Your order will be processed immediately following payment.

By transfer/postal giro
You can also pay by transfer/postal giro into our bank account (indicating your order number). Your order will be processed after we have received your payment. This means that your order can be executed only several days after your transfer.
 

13. What is HAG’s factory guarantee?

HAG offers a 10-year guarantee on material defects and production errors for all office chairs supplied with the HAG Total Colour (HTC) standard collection. Normal wear and tear on the office chair and upholstery may reasonably be expected and is not covered by the guarantee, nor is abnormal and improper use. The 10-year guarantee applies on use for up to 8 hours a day. The guarantee covers the cost of the part to be replaced. Any carriage and assembly expenses are not covered. Please also read our general conditions at the bottom of this page.  

15. Elmosoft Leather

Elmosoft_detail_structure_refine

All about leather Elmosoft?

Classical, high-quality semi-aniline leather. Excellent friction and breathing properties. Elmo Soft is ISO 14001 certifi ed, tanned without using chromium salts and is an environmentally friendly product. The surface may feature scars and marks resulting from insect bites etc: these are proof of the natural origin of the product and are part of its character.

The full range

Elmosoft has a wide palette of colors.
_FAQR Leder Elmosoft_ColourChart_Elmosoft_1_160520_2521
ColourChart_Elmosoft_4_FAQR
ColourChart_Elmosoft_3_FAQR
ColourChart_Elmosoft_2_FAQR

Technical specifications

  • Composition: grain leather from Scandinavian cattle.
  • Abrasion resistance: 100.000 Martindale (Info over Martindale? )
  • Flammability: BS EN 1021- : 1-2 (Cigarette & match), ISO 8191 I&II, California 117, BS 5852 Crib 5, IMO A652 (16)
  • color fastness: 5 (EN ISO 105-B02)
  • Environmental facts: Oeko-Tex® Standard 100
  • Warranty: 10 years, 5 years for 24/7 use
  • Producent: Elmo is a producer from Sweden with offices in the US and Hong Kong.
 

16. Evida washable healthcare vinyl

_FAQR Stof Evida_Evidarood_FAQR_160615_2598

All about Skai vinyl Evida?

Sustainable, environmentally friendly and future-proof are the adjectives to describe this new bio-synthetic upholstery material. More than 80 % of the components used by skai ® Evida are made of natural, renewable raw materials.
This means that the new material is a "biological solution" and an alternative for anyone who does not want to use traditional synthetics because of the phthalates they contain. Conventional phthalate-based plasticisers have been replaced with a new type of plasticiser derived from renewable raw materials in this extraordinary product. An organic cotton base material that complies with the demanding GOTS directive is also used.
Only available for HAG Capisco 8020 PULS

_FAQR Stof Evida_ColourChartTextileEvida_FAQR_160615_2600

Technical specifications

  • Composition: approx. 50 % renewable raw materials, approx. 30 % natural based raw materials, approx. 20 % raw materials based on crude oill
  • Abrasion resistance: 100.000 Martindale (Info over Martindale? )
  • Flammability: Flame retardant (DIN EN 1021, part 1&2; BS5852-0+1)1
  • color fastness: 5 (EN ISO 105-B02)
  • Environmental facts: Oeko-Tex® Standard 100
  • Warranty: 10 years, 5 years for 24/7 use
  • Producent: Skai Hornschuch

There are 2 standard colors.

  • Red
  • Black
 

17. Fabric Comfort

Comfort_detail_structure_refine

All about fabric Comfort

Xtreme Plus is a FR crepe fabric made from 100% recycled Polyester that features exceptional Euro flammability performance. Extra stretch and structure gives an irregular, shiny finish.

Technical specifications

  • Composition: 88 % polyester, 12 % polyurethaan
  • Abrasion resistance: 100.000 Martindale (Info over Martindale? )
  • Flammability: BS EN 1021 1&2 (Sigaret & lucifer), Calif. Bull. 117E, BS 5852 P1, 0 Sigaret
  • color fastness: 5 (EN ISO 105-B02)
  • Environmental facts: Oeko-Tex® Standard 100
  • Warranty: 10 years, 5 years for 24/7 use
  • Producent: Gabriel from Denmark
Colour-Chart-Textile-Comfort_FAQR

The 5 standard colors.

  • CMF 0004 taupe
  • CMF 0049 antraciet
  • CMF 0040 donkerblauw
  • CMF 0050 black
  • CMF 1414 red
 

18. Fabric Fame

Fame_detail_structure_refine

All about fabric Fame?

Fabric Fame is a tightly woven fabric of worsted wool and polyamide, combining excellent durability and incredible softness. The upholstery Fame is available in all HAG and RH chairs.

Technical specifications

  • Composition: 95 % wool, 5 % polyamide
  • Abrasion resistance: 200.000 Martindale (?)
  • Flammability: BS S EN 1021: 1-2, BS 5852 Crib 5, Calif. Bull. 117-2013, NFP 92-503:M2 (Zipro), ONORM B 3825-B1-3800-Q1, UK (flovan)
  • color fastness: 5 (EN ISO 105-B02)
  • Environmental facts: EU Flower
  • Warranty: 10 years, 5 years for 24/7 use
  • Producent: Gabriel is a Danish producer.
FAQR Stof Fame

There are 9 standard colors:

  • FM64089 red
  • FM66075 bright blue
  • FM66071 mid blue
  • FM66061 blackblue
  • FM66005 dark blue
  • FM60003 grey
  • FM60019 dark grey
  • FM60051 antraciet
  • FM60999 black
 

19. Fabric Futuknit

Futuknit x3_FAQR

All about fabric Futuknit?

FutuKnit is a knitted fabric specially designed for HÅG Futu. The exterior of the fabric looks modern and simple, but behind the surface there are several layers of material that have been knitted together using advanced 3D machines. The fabric has good elastic properties while also maintaining stability and the feeling of comfort. FutuKnit is designed with a discrete and subtle relief structure that breaks with the light in subdued diagonals. The fabric has a range of colours that can easily be combined and suit different environments. Eight attractive and harmonious FutuKnit colours are available for the seat and back. (Optionally you can select the seat fabric from the HÅG Total Colour* program in combination with the back in grey FutuKnit (FTU 002).

Technical specifications

  • Composition: 100% polyester
  • Abrasion resistance: 100.000 Martindale (Info over Martindale? )
  • Flammability: BS EN 1021 – 1-2:1994, ISO 8191 – 1-2 (cigarette & match)
  • color fastness: Dry and Wet 4-5 (scale 1-5)
  • Environmental facts: Productieproces – geheel conform ISO 14001
  • Warranty: 10 years, 5 years for 24/7 use
  • Producent: Futuknit produced specifically for HAG.
Colourchart_Futuknit_FAQR

There are 8 standard colors.

  • Off White
  • Sand
  • Green
  • Red
  • Burgundy
  • Blue
  • Grey
  • Black
 

20. Fabric Remix

Stof_Remix_detail_structure_FAQR

All about fabric Remix?

Remix is a strong fine woven fabric in worsted wool and polyamide made from melange yarns. The mix of several coloured threads gives an irregular surface with subtle contrasts in structure and colour. The upholstery Remix is available in all HAG and RH chairs.

Technical specifications

  • Composition: 90% wool, 10% polyamide abrasion
  • Abrasion resistance: 100.000 Martindale (Info over Martindale? )
  • Flammability: AS/NZS 3837, class 2, BS 5852, ig. s. 2-3, EN 1021-1/2, IMO A.652 (16), NF D 60 013, UNI 9175, 1IM, Calif. Bull. 117E, ONORM B1/Q1
  • color fastness: 5-7 (ISO 1-8)
  • Environmental facts: EU Flower
  • Warranty: 10 years, 5 years for 24/7
  • Producent: Kvadrat is a Danish producer.
_FAQR Stof Remix_ColourChartRemix_FAQR__160523_2551

There are 9 standard colors:

  • RMX 223 beige
  • RMX 923 light green
  • RMX 933 kaki green
  • RMX 133 gris
  • RMX 733 jeans blue
  • RMX 773 dark blue
  • RMX 163 antraciet
  • RMX 183 black
  • RMX 1662 red
 

21. Fabric Remix

All about fabric Remix?

Remix is a strong fine woven fabric in worsted wool and polyamide made from melange yarns. The mix of several coloured threads gives an irregular surface with subtle contrasts in structure and colour. The upholstery Remix is available in all HAG and RH chairs.

Technical specifications

  • Composition: 90% wool, 10% polyamide abrasion
  • Abrasion resistance: 100.000 Martindale (Info over Martindale? )
  • Flammability: AS/NZS 3837, class 2, BS 5852, ig. s. 2-3, EN 1021-1/2, IMO A.652 (16), NF D 60 013, UNI 9175, 1IM, Calif. Bull. 117E, ONORM B1/Q1
  • color fastness: 5-7 (ISO 1-8)
  • Environmental facts: EU Flower
  • Warranty: 10 years, 5 years for 24/7
  • Producent: Kvadrat is a Danish producer.

There are 9 standard colors:

  • RMX 223 beige
  • RMX 923 light green
  • RMX 933 kaki green
  • RMX 133 gris
  • RMX 733 jeans blue
  • RMX 773 dark blue
  • RMX 163 antraciet
  • RMX 183 black
  • RMX 1662 red

Witch fabrics and letters are possible?

 

22. Fabric Shimmer

Shimmer_detail_structure_refine

All about fabric Shimmer?

Satin-woven worsted wool combined with polyamide. The weave and fibre combination yields an irregular, glittering effect.

Technical specifications

  • Composition: 80% wool, 20% polyamide
  • Abrasion resistance: 104.000 Martindale (Info over Martindale? )
  • Flammability: BS EN 1021- : 1 - 2 (Cigarette & match)
  • color fastness: 5-7
  • Environmental facts: Wool content - natural renewable resource
  • Warranty: 10 years, 5 years for 24/7 use
  • Producent:
ColourTexShimmer_standard_XL_FAQR

There are 3 standard colors.

  • Shimmer Cream
  • Shimmer Black
  • Tex Black


 

23. FAQ

 

25. imitation leather Valencia

Valencia x3_FAQR

All about imitation leather Valencia?

Valencia is een imitatie van leer dat bestaat uit een kunststof (vinyl Topcoat) dat aangebracht is op een drager van textiel (polyester).

In de kunststof wordt een tekening en structuur gedrukt die lijkt op de structuur van fijn kwaliteitsleder. De voordelen zijn de hoge Abrasion resistance, de afwasbaarheid en de anti-vlekbehandeling.

The full range:

Colour-Card-Valencia-deel-2_FAQR
Colour-Card-Valencia-deel-1_FAQR

Technical specifications

  • Composition: Polyester Hi-Loft2™ with Vinyl Topcoat
  • Abrasion resistance: 300.000 Martindale (Info over Martindale? )
  • Flammability: DIN 4102 B2, EN 1021 Part 1 & 2
  • color fastness: XENOTEST DIN 54004/ NTC 1479
  • Warranty: 5 year
  • Producer: Valencia producent Spradling.
 

26. Leather Antigo Soft

Colour chart Antigo Soft

All about leather Antigosoft?

Classical, high-quality semi-aniline leather. Excellent friction and breathing properties. Antigo Soft is ISO 14001 certified, tanned without using chromium salts and is an environmentally friendly product. The surface may feature scars and marks resulting from insect bites etc: these are proof of the natural origin of the product and are part of its character. Raw-hides from cattle in the European Alpine region and in the central European area.

Technical specifications

  • Composition: semi-aniline leder van hoge kwaliteit
  • Finish-adhesion: 2,5 N/CM - ISO 11644
  • Rubbing: Nat 80/4 - Droog 2000/4 - Transpiratievocht 50/4 - ISO11640
  • Flammability: BS EN 1021 1&2 (Cigarette & match) BS 5852 Crib 5, IMO A652 (16)
  • Tear-strength: 20 N DIN 53329- A (Info over Martindale? )
  • color fastness: 6 (EN ISO 105-B02)
  • Environmental facts: Tanned without using chromium salts
  • Warranty: 10 years, 5 years for 24/7 use
  • Producent:

The 4 standard colors.

  • 55185Nightshade
  • 55130 Maroon
  • 56006 Wheat
  • 56100 Black
 

27. More info about the footbase

What are the standard colours for a footbase?
The footbase is delivered in black or silver-lacquered aluminium. The lift and other metal parts will have the same colour as the footbase.

Polished aluminium footbase
As an alternative you can also select a polished aluminium footbase. This gives your chair an extra exclusive look and feel. In this case the footbase is not lacquered but polished. This option is more expensive. The other metal parts (lift, frame,...) can be chosen in black or silver-lacquered.

Refine Footbase standard

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