Frequently Asked Questions

1. How are the chairs transported?

The office chair is supplied to you in the factory packaging through our carrier. This packaging is a cardboard box containing the ergonomic office chair with its accessories, seat and user manual.


2. What are the privacy policy and our general conditions?

You can see the privacy policy and our general conditions by clicking the link at the bottom of this page. If you have queries about this, send us an email at  

3. What is the carriage cost?

Carriage costs are free above a certain order amount and are depending on your country.

We refer to our transport table to get the right transport price  

4. What type of castors do I select?

Casters for hard floor
Casters for hard floor can be used for parquet, tiles, laminat cork and all other hard floors. The innovative polyurethan coating of the wheels protects your floor and allows a smooth rolling. Visually they can be distinguished by the alternating colour of the caster between the core and the sliding surface (grey).

Casters for soft floors
Casters for soft floor can be used for carpet and all other soft floors. They have a solid black surface.

Can I change my casters afterwards?
Yes, they can be removed easily by pulling them from the footbase. Ergonomio keeps stock of both casters for hard floor and soft floor.

Wielen tapijt

5. How can I pay you?

Credit card
You can pay by VISA and MASTERCARD. This payment is safely executed through Ogone. We have opted for an extremely reliable, independent payments operator.
Ogone is active in the European Union and safely deals with payment for thousands of trade internet shops. Your order will be processed immediately following payment.

By transfer/postal giro
You can also pay by transfer/postal giro into our bank account (indicating your order number). Your order will be processed after we have received your payment. This means that your order can be executed only several days after your transfer.

6. What is HAG’s factory guarantee?

HAG offers a 10-year guarantee on material defects and production errors for all office chairs supplied with the HAG Total Colour (HTC) standard collection. Normal wear and tear on the office chair and upholstery may reasonably be expected and is not covered by the guarantee, nor is abnormal and improper use. The 10-year guarantee applies on use for up to 8 hours a day. The guarantee covers the cost of the part to be replaced. Any carriage and assembly expenses are not covered. Please also read our general conditions at the bottom of this page.  

8. FAQ


10. More info about the footbase

What are the standard colours for a footbase?
The footbase is delivered in black or silver-lacquered aluminium. The lift and other metal parts will have the same colour as the footbase.

Polished aluminium footbase
As an alternative you can also select a polished aluminium footbase. This gives your chair an extra exclusive look and feel. In this case the footbase is not lacquered but polished. This option is more expensive. The other metal parts (lift, frame,...) can be chosen in black or silver-lacquered.

Refine Footbase standard

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