Transport & Delivery
- How are the chairs transported?
- What is the carriage cost?
- Can I return my purchased products?
- Customers and transport to Switzerland. (Transport, customs costs, VAT)
1. How are the chairs transported?
The office chair is supplied to you in the factory packaging through our carrier. This packaging is a cardboard box containing the ergonomic office chair with its accessories, seat and user manual.
2. What is the carriage cost?
Carriage costs are free above a certain order amount and are depending on your country.
We refer to our transport table to get the right transport price
We refer to our transport table to get the right transport price
3. Can I return my purchased products?
Terms and Conditions:
A product will only be accepted for return if it meets all our return conditions. Any deviation from these may result in a refusal of the return:
Are you unsure if your chosen product can be returned? If so, please contact our customer service department at info@ergonomio.com.
Return Procedure:
Refund:
Exceptions:
Are you unsure whether your chosen product can be returned? If so, please contact our customer service team at info@ergonomio.com.
A product will only be accepted for return if it meets all our return conditions. Any deviation from these may result in a refusal of the return:
- Returns must be notified within 14 days of receipt.
- Products not supplied from stock and/or specially made for the customer in a particular fabric or design cannot be returned unless the product is defective or damaged upon receipt.
- Product must be in unused and saleable condition, including all accessories, manuals and packaging materials.
- A valid proof of purchase is required for returns.
- Return shipping costs are always the customer's responsibility.
Are you unsure if your chosen product can be returned? If so, please contact our customer service department at info@ergonomio.com.
Return Procedure:
- Within 14 days of receipt, contact customer service at info@ergonomio.com to register the return and obtain specific instructions.
- Pack the products carefully in the original packaging or similar protective packaging.
- Include proof of purchase and IBAN account number with the return.
Refund:
- Upon receipt and inspection of the returned products, the refund will be processed.
- Refund will be made via bank transfer and will be refunded within 10 business days of acceptance of the return, unless otherwise agreed.
- Any shipping costs for the original purchase will not be refunded unless the product is defective or damaged upon receipt.
- Does the returned product not meet the general return conditions after inspection? Then it remains your property and can be picked up again within 10 working days, unless otherwise agreed upon.
Exceptions:
- For products not delivered from stock and/or specially made for the customer, there is no right to a refund unless the product is defective or damaged upon receipt.
- The European right of withdrawal does not apply to VAT registered business customers
Are you unsure whether your chosen product can be returned? If so, please contact our customer service team at info@ergonomio.com.
Need advice?
Our product specialists would love to help you!
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An answer via email
4. Customers and transport to Switzerland. (Transport, customs costs, VAT)
Shipments to Switzerland are duty-free.
The customs charges are not included. Switzerland imposes an import tax on foreign goods that permanently stay in the country. The customs duty is usually 8 percent of the value of the goods.
The 8 percent will be received by UPS upon delivery.
UPS costs for collecting the import dossiers (customs costs, VAT):
If the importer has no credit with UPS, the import duties (customs costs, VAT) will be charged when the shipment is delivered. A surcharge is levied for the additional workload, which is calculated on the basis of the amount of import duty. 2.5% of the import duties, at least CHF 20.
Example: Chair = CHF 1000 (net EU Ergonomio price) -> End customer import into Switzerland: CHF 1000 + CHF 80 8% (VAT) + CHF 25 (UPS surcharge). You pay for delivery to UPS: CHF105.
Attention: all information is subject to possible changes in tax rates and UPS cost rates. Latest update 1/8/2020
The customs charges are not included. Switzerland imposes an import tax on foreign goods that permanently stay in the country. The customs duty is usually 8 percent of the value of the goods.
The 8 percent will be received by UPS upon delivery.
UPS costs for collecting the import dossiers (customs costs, VAT):
If the importer has no credit with UPS, the import duties (customs costs, VAT) will be charged when the shipment is delivered. A surcharge is levied for the additional workload, which is calculated on the basis of the amount of import duty. 2.5% of the import duties, at least CHF 20.
Example: Chair = CHF 1000 (net EU Ergonomio price) -> End customer import into Switzerland: CHF 1000 + CHF 80 8% (VAT) + CHF 25 (UPS surcharge). You pay for delivery to UPS: CHF105.
Attention: all information is subject to possible changes in tax rates and UPS cost rates. Latest update 1/8/2020
